Refund Policy

Scope

This Refund Policy applies to payments made for V TECHNOLOGY SERVICES charging services, wallet top-ups, booking amounts, and related digital transactions through our website, mobile applications, partner locations, and charging stations.

Charging sessions

Completed charging sessions are billed based on metered energy, time, applicable tariffs, platform charges, taxes, and any station-specific fees shown before or during the transaction. Amounts for charging already delivered are not refundable unless there is a verified billing error, duplicate deduction, failed charging delivery, or another issue attributable to our systems.

Failed or duplicate payments

If a payment is debited but the wallet top-up, booking, or charging service is not confirmed, we will reconcile the transaction with our payment provider and initiate a reversal or refund once the failure is verified. Duplicate debits for the same order or session are eligible for refund after verification.

Wallet balance and unused amounts

Unused refundable wallet balance may be refunded to the original payment method or another verified account, subject to payment-provider, banking, tax, and account-verification requirements. Promotional credits, coupons, bonuses, and rewards are not redeemable for cash unless expressly stated in the offer terms.

Authorizations and holds

Some charging sessions may require a pre-authorization or wallet hold before charging starts. Any unused hold amount is released or credited back after the session is settled. The time taken for the amount to appear in your bank account or wallet may depend on your bank, payment instrument, or payment gateway.

Cancellations

If a booking or charging attempt is cancelled before charging begins and no service has been delivered, any eligible paid amount or hold will be released or refunded after verification. Once charging has started, charges for energy consumed and applicable fees remain payable.

How to request a refund

To request a refund, email care@vtechevcharge.com or call +91 88674 55501 with your registered phone number or email address, transaction reference, charging session ID or station details, payment date, amount, and a short description of the issue. We may ask for additional information to validate the request.

Processing timelines

Eligible refunds are initiated within a reasonable period after verification. Once refund is approved, the amount will be credited to your account within 7 days. After initiation, the final credit timeline may vary based on the payment method, bank, card network, UPI provider, payment gateway, or other regulated payment-system requirements.

Non-refundable items

We may decline refund requests for successfully delivered charging services, expired or redeemed promotional credits, misuse of the platform, incorrect information provided by the customer, third-party charges outside our control, or requests that cannot be verified from our transaction records.

Policy updates

We may update this Refund Policy from time to time. Updates will apply from the date they are published on this page, unless a different effective date is stated.

Contact

This website is owned and operated by V TECHNOLOGY SERVICES. You may contact us about refund requests or payment issues by emailing care@vtechevcharge.com or calling +91 88674 55501.